COVID-19: Update

COVID-19: Update

Latest update: May 12, 2020

Together with you we are looking forward to the 40th edition of #demooiste which has been rescheduled to Saturday the 24th and Sunday the 25th of October. Maybe more than ever. However, due to the developments surrounding COVID-19 we live in uncertain times. We are all aware of the government-imposed ban on events until the 1st of September.

We understand all too well that this creates uncertainty and raises questions. Will the event take place? Is it safe to participate? What if the ban on events is extended? The Netherlands is preparing for a 1,5 meter society or, as Prime Minister Rutte calls it, 'the new normal'. Behind the scenes, we are busy looking for possibilities to meet the guidelines for the NN Marathon Rotterdam to continue in a safe and responsible manner. 



It goes without saying that the health and safety of our participants, employees, spectators and others involved always comes first. We will continue to follow the advice of the government and will take the required measures. Our wish is to remove uncertainty and questions, but we need time to do so. As soon as there are developments which we can share with you, we will do so through our official channels. Keep an eye on them for updates and take good care of yourself and each other!

Read the frequently asked questions below. Is your question not listed here? Have a look if you can find it in our FAQ or contact us.


Frequently asked questions - COVID-19

Why is the NN Marathon Rotterdam postponed?

The world is in an unprecedented situation grappling with a global pandemic of COVID-19. On matters of public health and safety we take our guidance from the officials entrusted with protecting the public in this area. We understand our role in ensuring a safe environment for all participants, volunteers, spectators, and supporters that meets the standards set by those officials. In consideration of this, we have decided the NN Marathon Rotterdam cannot be held on Saturday the 4th and Sunday the 5th of April 2020 and will be postponed to Saturday the 24th and Sunday the 25th of October 2020.

Is there already a new date for the NN Marathon Rotterdam known?

The 40th edition of the NN Marathon Rotterdam will take place on Saturday the 24th and Sunday the 25th of October 2020

I have a place in the 2020 NN Marathon Rotterdam and want to take part in the rescheduled event. What do I need to do?

You don’t need to do anything. All individual runners who have a place for the 2020 event and who choose not to take part (or are unable to do so) in the rescheduled event will be able to defer (rollover) their registration to another person without any further payment.

I have a place in the 2020 NN Marathon Rotterdam. What are my options if I can’t take part in the rescheduled event?

There will be no refund of the registration. Please take a look at our general conditions for more information. All individual runners who have a place for the 2020 event and who choose not to take part (or are unable to do so) in the rescheduled event will be able to transfer their registration to another person without any further payment. Click here for a step-by-step guide for transferring your registration. You can transfer your starting permit until October 23, 2020.

Click here for the supply and demand platform of the NN Marathon Rotterdam.

 





I have opted for a cancellation policy during enrolment and want to cancel my participation. Can I get a refund?

Unfortunately, it is no longer possible to cancel your participation as the cancellation period has expired. Please take a look at the general conditions on our website for more information.

I haven’t received any emails about the 2020 NN Marathon Rotterdam, do I definitely have a place in this years’ rescheduled race?

If you received your confirmation email, you automatically have a place in the 2020 NN Marathon Rotterdam, scheduled to take place on Saturday the 24th and Sunday the 25th of October 2020. To avoid emails being blocked or going to your junk folder, please add registration-noreply@mylaps.com and news@marathonrotterdam.nl to your contact or safe senders list.

What happens to my registration if the NN Marathon Rotterdam does not take place on the rescheduled date?

If the NN Marathon Rotterdam cannot take place on the rescheduled date, we will consider how to appropriately accommodate our participants.

I have a place in the 2020 NN Marathon Rotterdam but I can’t participate on the new date. Can I also use my registration for the 2021 event?

No, it’s not possible. All individual runners who have a place for the 2020 event and who choose not to take part (or are unable to do so) in the rescheduled event will be able to transfer their registration to another person without any further payment. Click here for a step-by-step guide for transferring your registration. You can transfer your registration until October 23, 2020.  

Click here for the supply and demand platform of the NN Marathon Rotterdam.

How can I transfer my registration to someone else?

All individual runners who have a place for the 2020 event and who choose not to take part (or are unable to do so) in the rescheduled event will be able to transfer their registration to another person without any further payment. Click here for a step-by-step guide for transferring your registration. You can transfer your starting permit until October 23, 2020.

Click here for the supply and demand platform of the NN Marathon Rotterdam.

Is there a platform where I can transfer my registration to someone else?

Yes, we have a special supply and demand platform. All individual runners who have a place for the 2020 event and who choose not to take part (or are unable to do so) in the rescheduled event will be able to transfer their registration to another person without any further payment. Click here for a step-by-step guide for transferring your registration. You can transfer your starting permit until October 23, 2020.

Click here for the supply and demand platform of the NN Marathon Rotterdam.

Can I still register for different distances?

No, currently not. If we reopen the races which aren’t sold out, we will announce this through our official channels.

Are you looking for a bib number?
Please take a look at our special supply and demand platform. Registered participants can offer their bib number (including any purchased additional products) via this platform. Check the platform to see if there is an ad that meets your needs and contact the provider.

Click here for the supply and demand platform of the NN Marathon Rotterdam.

Will there be more places on offer for the rescheduled date?

No, currently not. If we reopen the races which aren’t sold out, we will announce this through our official channels.

Are you looking for a bib number?
Please take a look at our special supply and demand platform. Registered participants can offer their bib number (including any purchased additional products) via this platform. Check the platform to see if there is an ad that meets your needs and contact the provider.

Click here for the supply and demand platform of the NN Marathon Rotterdam.

In addition to my registration, I have also purchased additional products. How about this?

All additional bought products will remain for the 40th edition on the new date. If you transfer your registration, keep in mind that the additional products will remain for the new owner. Please let him or her know to avoid them to order twice.

When will I receive the limited edition merchandise product which I have ordered?

You can pick up your ordered items on the rescheduled date. If you are unable to do so you will receive a full refund of your order. You have received an e-mail with further instructions.

When can I pick up my bib number?

We will send the confirmation of entries for the NN Marathon Rotterdam, AA Drink 1/4 Marathon Rotterdam or the City Run Rotterdam by email. You can only pick up your bib number upon presentation of this printed unique confirmation. You can pick up your bib number on the rescheduled date. You will receive more information about the times and location by email as soon as possible. Dutch participants in the NN Kids Runs and TBI Business Runs will receive their bib number by post.


NN Marathon Rotterdam: COVID-19 update

Stay up to date with the latest developments regarding whether or not the NN Marathon Rotterdam will take place on Saturday the 24th and Sunday the 25th of October 2020, you can find the frequently asked questions here.

Read more